Terms and conditions
The sale of Nehuc © Handcraft Knives -from here called Shop- is based on the following Terms and Conditions. The realization of a purchase on the part of the user -from here called Client- on our online site, implies the acceptance of these Terms and Conditions.
TERMS AND CONDITIONS OF THE ONLINE STORE
1.
People who are 18 years old and with full legal capacity can be Customers of our Store.
2.
Our Store sells artisan products online. We offer 24/7 service, 365 days a year. Therefore, orders can be made 24/7.
3.
We only sell new artisan products without physical or legal defects.
4.
All the products available in our Store are physically in stock in our warehouse and their status is updated every day. However, information on product availability may change without prior notice.
PRICES
5.
All prices are in European Union currency (Euro). The price containing the breakdown of VAT applied is indicated with a complete description in the purchase process. The price of each product is determined when placing the order, it is binding and will not change until the payment is made.
6.
The Store reserves the right to modify the prices of the products available on our website nehuc.es; as well as the introduction of new products; make and withdraw special offers on the Store’s websites; or make changes to the website.
7.
In the case of products that have a special price or products that are for sale, the orders will be executed in the order in which the orders were confirmed in our electronic sales panel. The number of items that are specially priced or on sale is limited. Special prices are only valid for a specific period of time. The Customer will not be able to claim a refund – such as the difference between the special price and the normal price – if the order was placed after the period available at a special price.
PAYMENT METHODS
8. The Store offers payment by credit card. The charge is made to the Customer’s card when the Store starts executing the order after its acceptance. The information about the acceptance of the order will be sent to the Client by email. The whole process happens on SSL secure servers.
ORDERS
9.
Orders are made by filling in the order form on our website and it is the Client’s obligation to provide reliable data in the process.
10.
Orders can only be made by registered people who have an account in our Store or create it at the time of purchase, or those who provide all the necessary information to carry out the transaction.
11.
Each order placed by the Client is confirmed through emails that we send to the Client where we notify that we have received and / or sent the order.
12.
The Store reserves the right to verify the order and accept it. If there is no contact with the buyer or the order cannot be confirmed, the Store reserves the right to suspend the order.
DELIVERY
13.
The Store ships the orders within the first 72 hours after making the payment. If there is any problem executing the order, Clients will be immediately informed of it.
14.
Deliveries within Spain are made by a courier company. Outside of Spain, by a postal service. If the package is shipped outside of the EU, the customs office may impose customs fees based on the country the package is shipped to. Those payments must be assumed by the Customer who collects the package.
In the event that Customer refuses to pay the custom taxes, and the package returns to its point of origin, generating new expenses for The Store (custom taxes or others), these amounts will be debited from the refund of the money to the Customer.
15.
The Store is not responsible for damage or loss of goods generated by the courier company. To avoid setbacks, we advise that upon receipt of your purchase check the condition in which the package arrives. If it is damaged or hit, sign the acknowledgment of receipt from the courier leaving a written record that it shows visible external damage.
16.
The Store is not responsible for shipments that have not been delivered by the courier service due to the Customer’s responsibility, for example: no contact, no one at home, wrong delivery address, or courier service failures, or force majeure that prevent the mobilization of the messengers and / or the Client and that generate a return of the shipment. The Store is not responsible for the detention of packages for the control of the authorities (for example, customs) or their return. The courier service makes several attempts to deliver the shipment. If not delivered for any of the above reasons, the shipment is deemed delivered. The cost of shipping for orders abroad varies and is reported when placing the order.
CLAIMS, RETURNS AND REFUND.
17.
We advertise and ship our product in a free protective box with anti-impact padding. The object of sale is the Nehuc © Artisan Knife and not the protective box, so any situation in relation to returns must be made on the object of sale.
18.
Claims must be made through our email address info@nehuc.es indicating the order number and providing the necessary information for identification, as well as the reasons for the claim.
19.
The Store will study the Complaints and will respond by email within 14 business days from the moment it receives all the necessary information.
20.
In the event that we accept the Claim and Return, the Customer is obliged to return the container with the product within 14 business days in which we announce the acceptance, through the shipping method that we indicate, including in the Return the document of purchase that confirms the fact of having bought it in our online store, as well as the return form that we will send by email.
21.
The Refund for Return is only possible if all the requirements established in these Terms and Conditions have been verified.
22.
The amount of the Refund will be the price of the object of sale and the cost of the return.
23.
After we have received the Return of the product, the Refund is returned to the credit card used during the purchase in our Store, or through bank transfer that we can request from the Customer. The Refund will occur within a period of 14 days after we have received the physical Return of the product.
WITHDRAWAL OF CONTRACT
24. In relation to Directive 2011/83 / U.E. of the European Parliament and of the Council of October 25, 2011, on consumer rights, Directive 93/13 / C.E.E is amended. and Directive 1999/44 / C.E. of the European Parliament and of the Council and Council Directive 85/577 / C.E.E. and Directive 97/7 / C.E. of the European Parliament and of the Council Relevant text for EEA purposes, we notify the Customer that he has the right to terminate the contract within a period of 14 days from the date of delivery, such date being understood as the day on which the Customer or a third party designated by the Customer – other than the carrier – acquired physical possession of the package.
25.
The Client must send within the period specified in section 24, a declaration of Contract Withdrawal to the email address info@nehu.es, with the detail of the type of product, description, reference number and / or order, date on the order was placed, the date the order was received, the full name of the Customer who made the purchase as well as the identity document (DNI / NIE / Passport), postal address, telephone number and email of the Customer.
26.
The merchandise returned by the Client due to withdrawal of the Contract, must be returned physically and within the period specified in section 24, to the postal address that we will provide, reserving the right to choose the shipping point that is most convenient for us for distances . The Customer is obliged to return the packaging with the product intact.
27.
In the event of Withdrawal of the Contract, the Store makes a Refund of the item purchased and the initial shipping costs, not the return shipping costs that the Customer is obliged to assume. The refund from us will occur within 14 business days after we have received the return package.
28.
We do not send money by mail or courier, only Refunds to the credit card used during the transaction and / or bank transfers that we will request in such case.
29.
The Store reserves the right to verify the identity of the Client requesting the Withdrawal of the Contract.
30.
The Store is not responsible for the error or delay in making the Refund to the Client if, despite having sent the Contract Withdrawal request, it does not indicate the account number in case we request it, or does not send or delay the shipment of the product returned, or does not provide the correct personal information (name, address) or does not provide an account number in case we request it, or if the account number provided is wrong, or any other problem that is the responsibility of the Client such as loss of the credit card used or its expiration, or change of bank, or similar.
The Terms and Conditions were last updated on September 14, 2020